Regency Park Receives 2024 Customer Experience Award from Pinnacle Quality Insight
[VERO BEACH, FL] – February 8, 2024 – Harbor Retirement Associates (HRA) is thrilled to announce that several HarborChase communities have received a 2024 Customer Experience Award from Pinnacle Quality Insight, including:
- HarborChase of South Oklahoma City | Oklahoma City, OK
- HarborChase of Stuart | Stuart, FL
- HarborChase of Germantown | Memphis, TN
- HarborChase of Evergreen Walk | South Windsor, CT
- HarborChase of Dr. Phillips | Orlando, FL
- HarborChase of Mandarin | Jacksonville, FL
- HarborChase of Jasper | Jasper, AL
- HarborChase of Huntsville | Huntsville, AL
- HarborChase of Tamarac | Tamarac, FL
- HarborChase of Coral Springs | Coral Springs, FL
- HarborChase of Rock Hill | Rock Hill, SC
- HarborChase of Beavercreek | Beavercreek, OH
- Regency Park | Vero Beach, FL
This recognizes HRA‘s outstanding performance in Customer Experience and solidifies its position in the top echelon of care providers nationwide.
“It is our pleasure to congratulate HRA for their well-deserved achievement in winning the Customer Experience Award,” says Bud Meadows, HCP’s CEO. “As this award is based on employee feedback, it demonstrates the dedication that HRA has towards providing its employees with an exemplary working experience while ensuring their clients have well-trained, compassionate caregivers.”
Qualifying for the Pinnacle Customer Experience Award signifies that HRA has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents and their families.
Throughout the year 2023, HRA engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. HRA used this feedback to drive continuous improvement in their care.
To find out more about Harbor Retirement Associates’ commitment to excellence, please visit www.HRASeniorLiving.com.
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About Harbor Retirement Associates
Harbor Retirement Associates (HRA) is a national senior living management and development company focused primarily on Assisted Living and Memory Care communities but also engaged in the development and operations of Independent Living communities. Celebrating over 20 years in the industry, HRA manages over $150 million in revenue and approximately $1 billion in assets while employing 3,800 associates. For more information, visit www.HarborChase.com. and www.HRASeniorLiving.com.
About Pinnacle Quality Insight
Pinnacle Quality Insight, acquired by HCP in 2023, is a customer satisfaction measurement firm with an extensive 26-year history in senior care and senior living and conducts over 150,000 phone surveys annually. Working with more than 2,500 care providers across all 50 US states, Canada, and Puerto Rico, Pinnacle is a trusted authority in recognizing excellence. For more information, visit www.PinnacleEQI.com.